_2005-citizen-services-recipient.jpg "2005 Citizen Services Recipient from irs site not working Video Screenshot Preview")
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✓ Published: 06-Jan-2010
✓ Published: 06-Jan-2010
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Quick question: Who has a higher customer satisfaction rating—McDonald's or the Internal Revenue Service? According to a USA Today survey, American taxpayers are “lovin' it,” because the IRS beats out Mickey D's. It might seem hard to believe that “the most unpopular organization in America” could beat out the chain that has set standards for efficiency and quality control. But the truth is that when it comes to improving customer service, few entities in the country have come further,
Quick question: Who has a higher customer satisfaction rating—McDonald's or the Internal Revenue Service? According to a USA Today survey, American taxpayers are “lovin' it,” because the IRS beats out Mickey D's. It might seem hard to believe that “the most unpopular organization in America” could beat out the chain that has set standards for efficiency and quality control. But the truth is that when it comes to improving customer service, few entities in the country have come further,
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