2018 Confessions of a Hotel GM - Ep 1: Differentiating the Guest Experience from gms ep Watch Video
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Description: Welcome to Confessions of a Hotel General Manager, a new series on the issues that keep GMs up at night. Each episode explores in detail the trials and tribulations of what it takes to manage a hotel, painting a candid portrait of what goes on behind the scenes. Aliases have been used to protect the identity of our subjects. These are their stories.
Play Video: (Note: The default playback of the video is HD VERSION. If your browser is buffering the video slowly, please play the REGULAR MP4 VERSION or Open The Video below for better experience. Thank you!)